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<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">BOX OFFICE CUSTOMER SERVICE AGENT (CSA)<o:p> </o:p></span></b></p>
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<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">JOB SUMMARY<span style="mso-tab-count:1">
</span><o:p> </o:p></span></b></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Proctors Collaborative is the Capital District’s leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education, civic engagement and economic
development initiatives throughout the region. We’re changing expectations about how the arts serve a community.
<o:p> </o:p></span></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Proctors seeks part-time Box Office<b>
</b>Customer Service Agents (CSAs) to serve in a professional, front-line position for this major regional performing arts center. Our CSAs often provide patrons their initial experience with Proctors, Capital Repertory Theatre, and Universal Preservation Hall.
A CSA is expected to provide patrons with accurate event/facility information and assist with the selection and purchase of tickets. This is done with a high quality of individualized customer service via face-to-face telephone, mail, and e-mail.
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<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
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<b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ESSENTIAL DUTIES & RESPONSIBILITIES<o:p> </o:p></span></b></p>
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<li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Excellent customer service skills and a genuine desire to accommodate patrons’ needs
<o:p> </o:p></span></li><li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Strong phone and communication skills<o:p> </o:p></span></li><li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Previous call center experience preferred<o:p> </o:p></span></li><li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Proficiency in personal computer skills and ability to learn database programs quickly<o:p> </o:p></span></li><li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Ability to work in a fast paced, high-volume environment<o:p> </o:p></span></li><li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Excellent time management/multi-tasking/organizational skills<o:p> </o:p></span></li><li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Must be self-motivated and take initiative<o:p> </o:p></span></li><li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Team player that is able to work well with others, at times in a stressful environment<o:p> </o:p></span></li><li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Upbeat, friendly personality<o:p> </o:p></span></li><li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Professional demeanor and appearance<o:p> </o:p></span></li><li><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Strong work ethic<o:p> </o:p></span><br/>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> Proctors Collaborative is committed to building a workplace that is both creative and progressive. To that end, we seek a broad spectrum of candidates including women, people of color, all
cultural backgrounds and persons with disabilities. We celebrate individual differences and we strive to treat everyone with fairness and respect. <br/>
</o:p></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span><br/>
<div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Proctors Collaborative does not discriminate in practices or employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion,
sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.<o:p> </o:p></span></div>
<b><span style="font-size:11.0pt;line-height:150%;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b><br/>
<div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Interested candidates should submit a resume in our Career Center or send to
<a href="mailto:hr@proctors.org">hr@proctors.org</a>. No telephone call please.</span></div>
</li></ul>
To apply on line: <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=51389d2e-2a8e-4609-8f9f-8feea3ec0c45&ccId=19000101_000001&type=MP&lang=en_US" id="LPlnk744343">https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=51389d2e-2a8e-4609-8f9f-8feea3ec0c45&ccId=19000101_000001&type=MP&lang=en_US</a></div>
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