<div dir="ltr"><span id="gmail-docs-internal-guid-f4eadbaa-7fff-847c-787b-4f1ea166686d" style="color:rgb(0,0,0)"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">The Patron Services Manager leads Fort Salem Theater (FST) and Fort Salem Studio’s patron services, overseeing all front-line (box office and front of house volunteers) interactions between FST and its patrons. The PSM ensures a positive customer service experience for each patron and a welcoming environment for audiences of diverse backgrounds, range of theater-going experience, age and ability. This is a part time position with occasional remote working opportunities, but in-person requirements for public events. This position reports to the Executive and Artistic Director. </span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-weight:700;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Box Office:</span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Fulfill ticketing orders via phone, mail, email, and in person.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Train and supervise box office volunteers in processing orders through OvationTix (no previous experience necessary).</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Process comp ticket requests from artists and staff.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Maintain FST’s ticketing system through OvationTix, including setting up and ensuring the accuracy of productions, packages, pricing, and patron records.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Run bi-weekly ticketing reports.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Assist performing arts students and families with enrollment and billing assistance through Studio Director (no experience necessary). </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Manage venue calendar.</span></p></li></ul><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-weight:700;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Front of House:</span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Schedule and supervise all FOH operations (volunteer ushers, concessions, etc).</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Manage office supply and concessions item ordering.</span></p></li></ul><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-weight:700;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Supervision & Collaboration:</span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Supervise all front of house and box office volunteers</span></p></li></ul><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-weight:700;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Misc:</span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Basic cleanup and trash removal before or after public events.</span></p></li></ul><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-weight:700;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Knowledge and Essential Skills:</span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Excellent customer service skills</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Demonstrated track record of leadership, including leading people of a variety of backgrounds, ages, and experience levels</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Excellent organizational and multi-tasking skills</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Ability to work independently in a fast-paced, deadline-oriented environment with good cheer</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.2;margin-top:0pt;margin-bottom:38pt"><span style="font-size:11pt;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Computer savvy, with general understanding of Mac computer systems, Google Drive, Microsoft, smartphones and other basic technology accessories. </span></p></li></ul><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-weight:700;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Qualifications:</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Candidate should have customer service experience and basic knowledge of (or interest in)  theater, arts, or non-profit environment, specifically with experience working with a diverse group of patrons and colleagues.</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-weight:700;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Salary:</span><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-weight:700;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap"><br></span><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-weight:700;font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap"><br></span><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">This is an hourly position, starting at 10-12 hours/week with a starting salary of $17/hour. Hours have reasonable flexibility, but performances are generally held 1-2 weekends per month (Fridays and Saturday at 7:30, Sundays at 2:00). The Patron Service Manager should most frequently serve as the performance box office representative, but has flexibility to train a member of our volunteer committee for select events. </span><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap"><br></span><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap"><br></span><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Additional perks include free theater tickets, flexible work location (outside of performance schedule), discounted and/or free Fort Salem Studio classes for you or an immediate family member, access to classroom and studio space as requested. </span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:18pt"><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Please apply to </span><a><span style="font-size:11pt;font-family:Arial;color:rgb(17,85,204);font-variant-ligatures:normal;font-variant-east-asian:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">Kyle@FortSalem.com</span></a><span style="font-size:11pt;font-family:Arial;color:rgb(85,85,85);font-variant-ligatures:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap"> with a resume. Must have reliable transportation. </span></p></span><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><span style="font-family:arial narrow,sans-serif"><span style="color:rgb(111,168,220)"><b><font size="4">Kyle West </font></b><font size="4"><font size="2"><span style="color:rgb(0,0,0)">(he/him)</span></font></font><b><font size="4"><br></font></b></span></span></div><div><span style="font-family:arial narrow,sans-serif"><font size="4">Executive & Artistic Director, <span style="color:rgb(61,133,198)">Fort Salem Theater</span></font></span></div><div><span style="font-family:arial narrow,sans-serif"><span style="color:rgb(111,168,220)"><b>A:</b></span> 11 E. Broadway | Salem, NY 12865 (mail to: PO Box 10 | Salem, NY 12865)<br></span></div><div><span style="font-family:arial narrow,sans-serif"><b><span style="color:rgb(111,168,220)">M:</span></b> 508-292-1497 <b><span style="color:rgb(111,168,220)">E:</span></b> <a href="http://goog_65929712" target="_blank">Kyle</a><a href="http://@FortSalem.com" target="_blank">@FortSalem.com </a><br></span></div><div><span style="font-family:georgia,serif"><span style="font-family:arial narrow,sans-serif"><a href="http://www.facebook.com/FortSalemTheater" target="_blank">Facebook</a> | <a href="http://www.linkedin.com/in/kylechristopherwest/" target="_blank">LinkedIn</a> | <a href="http://www.FortSalem.com" target="_blank">Website</a> | <a href="http://eepurl.com/haOL2H" target="_blank">Sign Up For Our Mailing List</a><br></span></span></div><div><a href="http://www.fortsalem.com/" target="_blank"><br></a></div><div><a href="http://www.fortsalem.com" target="_blank"><img width="420" height="235" alt="www.fortsalem.com" src="https://ci3.googleusercontent.com/mail-sig/AIorK4xkigta2vvRovFoDS7i3KS7gkXYbJkdKJVs3NCYAIjen2Bi2-7lwthvkogOwjAVtz4jhhu0bDI"></a><br><span style="font-family:georgia,serif"><span style="font-family:arial narrow,sans-serif"></span></span><span style="font-family:georgia,serif"><span style="font-family:arial narrow,sans-serif"><a href="http://www.FortSalem.com" target="_blank"><span style="font-family:georgia,serif"><span style="font-family:arial narrow,sans-serif"></span></span></a></span></span></div></div></div></div></div>