[Capdist-auditions] Fort Salem Theater Seeks Part Time Patron Services Manager ($17/hour)

[Kyle West]

The Patron Services Manager leads Fort Salem Theater (FST) and Fort Salem
Studio’s patron services, overseeing all front-line (box office and front
of house volunteers) interactions between FST and its patrons. The PSM
ensures a positive customer service experience for each patron and a
welcoming environment for audiences of diverse backgrounds, range of
theater-going experience, age and ability. This is a part time position
with occasional remote working opportunities, but in-person requirements
for public events. This position reports to the Executive and Artistic
Director.

Box Office:

   -

   Fulfill ticketing orders via phone, mail, email, and in person.
   -

   Train and supervise box office volunteers in processing orders through
   OvationTix (no previous experience necessary).
   -

   Process comp ticket requests from artists and staff.
   -

   Maintain FST’s ticketing system through OvationTix, including setting up
   and ensuring the accuracy of productions, packages, pricing, and patron
   records.
   -

   Run bi-weekly ticketing reports.
   -

   Assist performing arts students and families with enrollment and billing
   assistance through Studio Director (no experience necessary).
   -

   Manage venue calendar.

Front of House:

   -

   Schedule and supervise all FOH operations (volunteer ushers,
   concessions, etc).
   -

   Manage office supply and concessions item ordering.

Supervision & Collaboration:

   -

   Supervise all front of house and box office volunteers

Misc:

   -

   Basic cleanup and trash removal before or after public events.

Knowledge and Essential Skills:

   -

   Excellent customer service skills
   -

   Demonstrated track record of leadership, including leading people of a
   variety of backgrounds, ages, and experience levels
   -

   Excellent organizational and multi-tasking skills
   -

   Ability to work independently in a fast-paced, deadline-oriented
   environment with good cheer
   -

   Computer savvy, with general understanding of Mac computer systems,
   Google Drive, Microsoft, smartphones and other basic technology
   accessories.

Qualifications:

Candidate should have customer service experience and basic knowledge of
(or interest in)  theater, arts, or non-profit environment, specifically
with experience working with a diverse group of patrons and colleagues.

Salary:

This is an hourly position, starting at 10-12 hours/week with a starting
salary of $17/hour. Hours have reasonable flexibility, but performances are
generally held 1-2 weekends per month (Fridays and Saturday at 7:30,
Sundays at 2:00). The Patron Service Manager should most frequently serve
as the performance box office representative, but has flexibility to train
a member of our volunteer committee for select events.

Additional perks include free theater tickets, flexible work location
(outside of performance schedule), discounted and/or free Fort Salem Studio
classes for you or an immediate family member, access to classroom and
studio space as requested.

Please apply to Kyle at FortSalem.com with a resume. Must have reliable
transportation.
*Kyle West *(he/him)
Executive & Artistic Director, Fort Salem Theater
*A:* 11 E. Broadway | Salem, NY 12865 (mail to: PO Box 10 | Salem, NY 12865)
*M:* 508-292-1497 *E:* Kyle <http://goog_65929712>@FortSalem.com
Facebook <http://www.facebook.com/FortSalemTheater> | LinkedIn
<http://www.linkedin.com/in/kylechristopherwest/> | Website
<http://www.FortSalem.com> | Sign Up For Our Mailing List
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<http://www.fortsalem.com/>
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<http://www.FortSalem.com>
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